Returns
Thanks for shopping at Dr. Kinsella Skin Ltd (www.drkinsella.com)
If you are not entirely satisfied with your purchase, we are here to help.
You have 14 calendar days to request to return an item from the date you received it.
If goods arrive in a damaged condition it is your responsibility to inform Dr. Kinsella Skin Ltd (www.drkinsella.com) within 14 days from delivery. This will include sending photographic evidence for Dr. Kinsella Skin Ltd (www.drkinsella.com) to inspect.
If your order is wrong/incorrect, it is your responsibility to notify Dr. Kinsella Skin Ltd (Returns@drkinsella.com) within 14 days from delivery.
It is your responsibility to notify Dr. Kinsella Skin Ltd (www.drkinsella.com) of any in-correct/additional goods supplied within 14 days from delivery.
Dr. Kinsella Skin Ltd (www.drkinsella.com) will not accept liability for goods lost in transit unless Dr. Kinsella Skin Ltd (www.drkinsella.com) is notified within 14 days from the expected delivery date.
Dr. Kinsella Skin Ltd (www.drkinsella.com) will ONLY post to the address provided upon purchase
Should the address listed not be correct, refunds and replacements will not be issued without further payments. Please check the address thoroughly before ordering.
Refunds
- Mistakes made on your part will not be refunded or replaced.
- Mistakes made by Dr. Kinsella Skin Ltd (www.drkinsella.com) will either be refunded or replaced.
- Once we receive your item, we will inspect it and notify you that we have received your returned
- item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment within 14 days.
- Timescales for receipt of refund will vary from Bank to bank.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
All items must be sent with insurance and tracking/signature confirmation.
Return shipping costs are non refundable, unless the refund is due to damaged or faulty goods.
Contact Us
- You will be responsible for paying for your own shipping costs for returning your item.
- All items must be sent with insurance and tracking/signature confirmation.
- Return shipping costs are non refundable, unless the refund is due to damaged or faulty goods.
If you have any questions on how to return your item to us, contact us on