Domestic Shipping Policy

Shipment processing time

All orders are processed within (2) business days.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

If we are temporarily out of stock, Dr. Kinsella Skin Ltd (www.drkinsella.com) will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and Dr. Kinsella Skin Ltd (www.drkinsella.com) will refund any money paid by you for the goods.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Dr. Kinsella Skin Ltd (www.drkinsella.com) will try to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes beyond our control. Any dates Dr. Kinsella Skin Ltd (www.drkinsella.com) specifies for the delivery of the goods are approximate only and Dr. Kinsella Skin Ltd (www.drkinsella.com) shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Shipment to P.O. boxes or APO/FPO addresses

Dr. Kinsella Skin Ltd (www.drkinsella.com) ships to addresses worldwide.

Customs, Duties and Taxes

On occasions, Customs charges may be incurred.

Each country has its own customs and Duty levels and handling fees that may occur.

Dr. Kinsella Skin Ltd (www.drkinsella.com) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages

Dr. Kinsella Skin Ltd (www.drkinsella.com) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Dr. Kinsella Skin Ltd (www.drkinsella.com) currently ships worldwide.

Dr. Kinsella Skin Ltd (www.drkinsella.com) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Please note, The Consumer is fully responsible for complying with all Laws, Rules and Regulations around importing products into the destination country. This includes checking the legality of importing such goods.

Timescales for international shipping may vary due to unexpected delays,

Dr. Kinsella Skin Ltd (www.drkinsella.com) will try to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes beyond our control.

We will not be shipping to the following countries due to issues with legality:

• Afghanistan
• Africa (except for S. Africa)
• Albania
• Andorra
• Argentina
• Armenia
• Australia
• Belarus
• Belize
• Bolivia
• Brazil
• Canada
• Chile
• Ecuador
• Guyana
• Israel
• Lithuania
• Malta
• Moldova
• Monaco
• Montenegro
• New Zealand
• North Macedonia
• Norway
• Pakistan
• Panama
• Papua New Guinea
• Paraguay
• Peru
• Portugal
• Republic of Georgia
• Singapore
• Slovakia
• South Korea
• Suriname
• The Cayman Islands
• The Middle East (except for Israel)
• Venezuela